We accept payments via PayPal.

Cards we accept include MasterCard / Visa / Visa Delta / Visa Electron / American Express / Solo / Switch.

The goods will not be delivered until the customer's funds have cleared.

Order Notes

Please note that all transactions will be carried out in British Pounds. Once you have placed your order, a confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, reserves the right to decline orders for bulk or high value purchases.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. Costs for the return of the items are to be covered by the customer and goods are subject to handling charges from 10% to 40%.

Bespoke Items, Metsec special order items, Bulk Quantities, Fabricated Items, Opened Pack Quantities, Not in a re-sellable, Damaged, Signs of Wear and Tear or Usage condition cannot be returned.

If goods are received damaged or delivered short by the courier, these must be signed for as damaged and/or only sign for the number of parcels received. In either instance Direct Channel are to be notified within 24 hours, not doing so can jeopardise any reimbursements.


Delivery dates quoted are estimates only. We will make ever reasonable effort to keep them but we accept no liability for any financial or other loss or damage (whether direct or indirect) if delivery is nonetheless delayed nor shall any such delay entitle the Buyer not to accept or pay for the goods when they delivered.

We will arrange delivery of goods within the UK by means at our discretion unless the Buyer otherwise requires.

The risk in the goods will pass to the Buyer when they are all off-loaded at their destination if we are the carrier, and on leaving our premises if not.

Note - If your order is received short or damaged in anyway or form, you must notify the driver who must update the courier portal.
Following on from this, we also need to be notified within 24 hours of receipt of goods. Failure to notify within this time frame may result in your courier claim being voided / rejected.

Onsite deliveries - Direct Channel cannot be held accountable in circumstances when goods have been signed off on building sites and then later cannot be found. This is on the responsibility of the customer.

If your order is being dispatched by a palletized courier company (Masterfreight or APC Pallet), there must be a forklift on site to retrieve the pallet from the truck.
Failure to have a forklift on site can result in a redelivery 1 – 2 days after this first attempted delivery.
Redelivery charges will be passed onto the customer if we are not notified, prior to the order being confirmed, that there is no forklift on site.

More info about the EU Distance Selling Directive can be found at:

Contacting us

Please contact us at the details below:

Postal Address:

Direct Channel Support System Ltd,
Units 34 & 35, Bridge Road,
Great Bridge Industrial Estate
Great Bridge, Tipton
West Midlands
DY4 0HR 

Phone: 0121 270 8507
Fax: 0121 345 0972
Email: [email protected]

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only the information on the Direct Channel website is provided solely for educational and informational purposes and should not be relied upon for any reason without first independently verifying the data. None of the Direct Channel staff, consultants, contractors or third-party content providers shall be liable for damages direct or indirect arising out of or in connection with the use of the Direct Channel website. The Website Direct channel attempts to provide accurate information in regard to the subject matter covered, however the staff and third party content providers do not undertake any obligation to update any of the information contained on these pages, nor make any representations or warranties regarding the accuracy of any information or content contained on these pages. Products and prices are subject to change with out notice. Direct Channel Support Systems owns the copyright in all materials on this site.


All contents and information on this site including without limitation text, graphic and images, is the property of or the property of their respective owners and is protected by United Kingdom copyright laws.


All trademarks that appear on this site are the property of their respective owners.