Terms & Conditions
Terms & Conditions
Delivery Terms and Conditions
Delivery Dates: Delivery dates are estimates only. While we strive to meet these dates, we accept no liability for any losses due to delays.
Delivery Arrangements: Delivery arrangements within the UK are at our discretion unless specified by the Buyer.
Risk in Goods: Risk in the goods passes to the Buyer upon off-loading at the destination if we are the carrier, or upon leaving our premises if another carrier is used.
Important Delivery Instructions:
- If any items are missing or damaged, notify the driver immediately. They must update the courier portal.
- Do not sign for goods you have not received. For example, if the courier’s scanner shows three parcels are being delivered but you only receive two, do not sign.
Note: Failure to follow these steps may prevent us from claiming missing goods and issuing replacements or refunds.
Reporting Issues: You must notify us of any discrepancies within 24 hours of receiving your order. Failure to do so may result in your courier claim being voided or rejected.
Non-Delivery Notification: If you have not received your order within 5 days of placing it, you must contact us within this period. Failure to contact us within 5 days may result in missing or damaged items being rejected or voided in the courier claim.
On-site Deliveries: Direct Channel cannot be held accountable for items signed off on building sites that are later reported missing. It is the customer’s responsibility to be present at the time of delivery.
Payment Terms and Conditions
Accepted Payment Methods:
- PayPal
- Bank Transfer
- MasterCard
- Visa
- Visa Delta
- Visa Electron
- American Express
Payment Clearance: Goods will not be delivered until the customer’s funds have cleared.
Order Notes
- All transactions are carried out in British Pounds.
- After placing your order, a confirmation email will be sent with your Transaction and Order Reference numbers.
- We are not responsible for pricing errors due to software malfunctions or human error.
- This website operates on an ‘invitation to treat’ basis, and we reserve the right to decline orders for bulk or high-value purchases.
Order Cancellations
To cancel an order, you must email your cancellation request to either
hello@directchannel.uk.com or orders@directchannel.uk.com
- Cancellations must be made before the order is dispatched.
- If the cancellation email is not received in time and the order has already been dispatched, we will be unable to process a refund unless the customer is able to return the goods back.
Credit Card Security
During the payment process, you will be transferred to a Secure Order Processing page. Your details will be encrypted using 128-bit industry-standard Secure Sockets Layer (SSL) technology to ensure the security of your personal information.
Returns Policy & Guarantee
We offer a no-fuss satisfaction guarantee on all our products.
Right to Cancel: You can cancel your order within 7 days of receiving your goods.
- Contact us to notify us of your cancellation via email to orders@directchannel.uk.com
- Return the unopened products within 7 days.
Return Costs:
- Return shipping costs are the responsibility of the customer.
- Goods are subject to handling charges ranging from 20% to 40%.
Non-Returnable Items:
- Bespoke items
- Special orders
- Bulk quantities
- Fabricated items
- Opened packs
- Goods not in resellable condition
Contacting Us
Direct Channel Support System Ltd
Units 34 & 35, Bridge Road
Great Bridge Industrial Estate
Tipton, West Midlands, DY4 0HR
Phone: 0121 270 8507
Email: sales@directchannel.uk.com
Additional Terms
Product Suitability & Warranty: Unless expressly agreed in writing, we do not warrant suitability for specialist uses (including continuous vibration, fatigue, chemical exposure, or thermal cycling). Warranty is limited to manufacturing defects at delivery. Remedies are limited to repair, replacement, or refund at our discretion.
Limitation of Liability: We accept no liability for labour, site or changeover costs, project delays, loss of profit, or consequential damages. Our total liability is capped at the value of the goods supplied.
Ownership of Goods: Goods remain the property of Direct Channel until paid for in full. We reserve the right to repossess goods or claim proceeds of resale if payment is not made.
Right to Refuse Orders: We retain the right to refuse any order at our discretion. If refused, any payment received will be refunded promptly.
Force Majeure: We are not liable for delays caused by events outside our control (including natural disasters, strikes, pandemics, or shortages). In such cases, we may suspend or cancel contracts without liability.
Insolvency: If the Buyer breaches terms, becomes insolvent, or enters administration, we may suspend deliveries or terminate the contract immediately without liability.
Governing Law: These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Intellectual Property, Trademarks & Copyright
Trademarks: All brand names, product names, and logos displayed on this website are the property of Direct Channel Support System Ltd or their respective owners. Any unauthorised use, reproduction, or imitation of these marks is strictly prohibited.
Copyright Notice: All website content, including text, product descriptions, images, graphics, and design layouts, is protected by copyright © Direct Channel Support System Ltd. No part of this website may be copied, distributed, modified, or reproduced without prior written permission.
Website Use: This website and its content are provided for lawful use only. Any commercial exploitation, including the use of our images, product data, or written material on other websites or marketing platforms, without express authorisation, will be considered a breach of our intellectual property rights.
Reporting Infringement: To report misuse or suspected infringement of our intellectual property, please contact sales@directchannel.uk.com.
