Delivery Information

Dear Customer,

We offer flexible delivery options to suit your needs. Please read below for full details.

Delivery Options

• Midlands Customers: We may be able to deliver your order using our own vehicles. (Delivery charges still apply)
• Click & Collect: Collect your order from our warehouse in Tipton, DY4 0HR
• Standard UK Delivery: We aim to dispatch all online orders on the same day (cut-off time: 3:00 PM) for delivery within 1-3 working days.

Delivery Charges

UK Mainland (Standard Delivery)

Important Surcharge Information

• Orders containing items over 2.0m: If your net order value (excluding VAT and delivery) is below £45, a £20 surcharge applies. Avoid this by increasing your order value.

Other Locations

• Highlands & Northern Ireland: Please contact us for a delivery quote.

Important Notes

• Damaged or missing items: If your order is delivered damaged or with missing items, notify the driver and update the courier portal immediately. Also, inform us within 24 hours to ensure your claim is processed.
• Onsite Deliveries: We are not responsible for goods signed for on building sites that later go missing.

• Palletized Deliveries: If your order requires a palletized courier, you must have a forklift on-site to unload. Failure to do so may result in redelivery charges. Most orders over 80kg are shipped via a palletized courier.

• Large Orders: If delivery costs appear high for larger orders, contact us at 0121 270 8507 or sales@directchannel.uk.com. We may be able to deliver using our own vehicles or offer alternative options.

Thank you for choosing Direct Channel for your cable management and support system needs.

Direct Channel Customer Service
Tel: 0121 270 8507
Email: orders@directchannel.uk.com / sales@directchannel.uk.com