Dear Customer, We offer flexible delivery options to suit your needs. Please read below for full details.

Delivery Options

• • Midlands Customers: We may be able to deliver your order using our own fleet of vehicles. (Delivery charges still apply)
  • Click & Collect: You are welcome to collect your order from our warehouse in Tipton.
    • Please call us before arrival to confirm the correct collection location. We operate from two nearby sites:
      • • • • 📍 DY4 0HR – View on Google Maps
            • 📍 DY4 7JR – View on Google Maps
    • For orders over 300kg, please call us in advance to confirm the collection date so we can prepare your order accordingly.
  • Standard UK Delivery: We aim to dispatch all online orders within 24 hours (cut-off time: 3:00 PM), with delivery typically taking 1–3 working days after dispatch.
    Good to know: Many of our customers receive their orders the very next working day after dispatch. While this is common, it is not guaranteed, and we do not currently offer a paid premium next-day delivery option.

Delivery Charges

UK Mainland (Standard Delivery)

Important Surcharge Information

• Orders containing items over 2.0m: If your net order value (excluding VAT and delivery) is below £45, a £20 surcharge applies. You can avoid this by increasing your order value.

Other Locations

• Highlands & Northern Ireland: Please contact us directly for a tailored delivery quote.

Important Notes

• Damaged or missing items: If your order is delivered damaged or with missing items, notify the driver and update the courier portal immediately. You must also inform us within 24 hours to ensure your claim is processed.
• Onsite Deliveries: We are not responsible for goods signed for on building sites that later go missing.
• Palletized Deliveries: If your order requires a palletized courier, you must have a forklift on-site to unload. Failure to do so may result in redelivery charges. Most orders over 80kg are shipped via a palletized courier.
• Large Orders: If delivery costs appear high for larger orders, please contact us at 0121 270 8507 or sales@directchannel.uk.com. We may be able to deliver using our own vehicles or offer alternative options.

Shipping to Northern Ireland

We do ship to Northern Ireland, but please note that delivery can take up to 5 working days.

Important: We currently do not offer over-length shipping to Northern Ireland. Please ensure your order falls within our standard shipping limits.

Thank you for choosing Direct Channel for your cable management and support system needs.

Direct Channel Customer Service
📞 Tel: 0121 270 8507
📧 Email:
orders@directchannel.uk.com /
sales@directchannel.uk.com