Terms & Conditions
Terms & Conditions
Delivery Terms and Conditions
Delivery Dates: Delivery dates are estimates only. While we strive to meet these dates, we accept no liability for any losses due to delays.
Delivery Arrangements: Delivery arrangements within the UK are at our discretion unless specified by the Buyer.
Risk in Goods: Risk in the goods passes to the Buyer upon off-loading at the destination if we are the carrier, or upon leaving our premises if another carrier is used.
Important Delivery Instructions:
Upon Delivery:
- If any items are missing or damaged, notify the driver immediately. They must update the courier portal.
- Do not sign for goods you have not received. For example, if the courier’s scanner shows three parcels are being delivered but you only receive two, do not sign.
Note: Failure to follow these steps may prevent us from claiming missing goods and issuing replacements or refunds.
Additionally, the courier will not conduct searches for goods if their system indicates that all items have been delivered and signed for.
Reporting Issues: You must notify us of any discrepancies within 24 hours of receiving your order. Failure to do so may result in your courier claim being voided or rejected.
Non-Delivery Notification: If you have not received your order within 5 days of placing it, you must contact us within this period. Failure to contact us within 5 days may result in missing or damaged items being rejected or voided in the courier claim.
Onsite Deliveries: Direct Channel cannot be held accountable for items signed off on building sites that are later reported missing. It is the customer’s responsibility to be present at the time of delivery.
Payment Terms and Conditions
Accepted Payment Methods:
- PayPal
- Bank Transfer
- MasterCard
- Visa
- Visa Delta
- Visa Electron
- American Express
Payment Clearance: Goods will not be delivered until the customer’s funds have cleared.
Order Notes
- All transactions are carried out in British Pounds.
- After placing your order, a confirmation email will be sent with your Transaction and Order Reference numbers.
- We are not responsible for pricing errors due to software malfunctions or human error.
- This website operates on an ‘invitation to treat’ basis, and we reserve the right to decline orders for bulk or high-value purchases.
Credit Card Security
During the payment process, you will be transferred to a Secure Order Processing page. Your details will be encrypted using 128-bit industry-standard Secure Sockets Layer (SSL) technology to ensure the security of your personal information.
Returns Policy & Guarantee
We offer a no-fuss satisfaction guarantee on all our products.
Right to Cancel: Under the EU Distance Selling Directive, you can cancel your order within 7 days of receiving your goods. To cancel:
- Contact us to notify us of your cancellation via email to orders@directchannel.uk.com
- Return the unopened products within 7 days.
Return Costs:
- Return shipping costs are the responsibility of the customer.
- Goods are subject to handling charges ranging from 20% to 40%.
Non-Returnable Items:
- Bespoke items
- Special orders
- Bulk quantities
- Fabricated items
- Opened packs
- Goods not in resellable condition
Contacting Us
Postal Address:
Direct Channel Support System Ltd
Units 34 & 35, Bridge Road
Great Bridge Industrial Estate
Great Bridge, Tipton
West Midlands, DY4 0HR
Phone: 0121 270 8507
Fax: 0121 345 0972
Email: sales@directchannel.uk.com
Unlawful or Prohibited Use
You may not use this site for any unlawful purposes or in any manner prohibited by these terms and conditions. Any misuse of the site that harms others or adversely affects its functionality is strictly prohibited.
Website Terms of Use
- All information on this website is for guidance only.
- Direct Channel and its affiliates are not liable for any damages arising from the use of this website.
- Information and prices are subject to change without notice.
- Direct Channel Support Systems owns the copyright to all materials on this site.
Copyright
All content and information on this site, including text, graphics, and images, are the property of Direct Channel or their respective owners and are protected by UK copyright laws.
Trademarks
All trademarks displayed on this site are the property of their respective owners.
